Refund & Cancellation Policy
Effective date: 10 September 2026
This Refund & Cancellation Policy applies to Services purchased from Visionary Ecom Coaching FZCO (“Visionary Ecom”).
By purchasing a Program or Service, you agree to this Policy together with our Terms of Service.
1. General Policy — All Sales Are Final
Due to the nature of our coaching, educational services, digital resources, immediate access to intellectual property and allocation of coaching resources, all purchases are final and non-refundable, except:
where a refund, cancellation or other remedy is required by mandatory applicable law; or
where Visionary Ecom expressly agrees, at its sole discretion, to provide a refund or other accommodation.
Nothing in this Policy excludes any statutory right that cannot lawfully be excluded.
2. No Refund for Change of Mind
Unless mandatory applicable law provides otherwise, refunds will not be provided because a Client:
changes their mind;
decides the Program is no longer a priority;
does not have sufficient time to participate;
does not attend calls;
does not use the available Services;
does not implement the strategies provided;
experiences personal or business circumstances that make participation more difficult;
decides to pursue another business model;
stops operating their business; or
otherwise voluntarily stops participating.
3. No Guarantee of Results
Purchasing coaching does not guarantee revenue, profit, sales, return on advertising spend, business growth or any other commercial result.
Lack of expected results does not, by itself, create a right to a refund.
Results depend substantially on the Client's own execution, experience, effort, capital, product, market and other factors outside Visionary Ecom's control.
4. Payment Plans
Where Visionary Ecom permits the Client to pay the purchase price in instalments, the payment plan is a financing arrangement for the total agreed Program price.
It is not a monthly subscription unless expressly stated otherwise.
Choosing to stop participating does not automatically cancel future instalments.
Unless mandatory applicable law requires otherwise or Visionary Ecom agrees otherwise in writing, all outstanding instalments remain payable according to the agreed payment schedule.
5. Program Duration
A Client is responsible for making reasonable use of the Services during the applicable Program period.
Failure to participate fully during that period does not automatically extend the Program or create an entitlement to a partial refund.
Where coaching calls are included without a predetermined fixed number, such calls remain subject to the reasonable-use provisions contained in the Terms of Service.
6. Digital Materials and Immediate Access
Programs may provide immediate access to valuable digital Materials, recordings, frameworks, templates, communities and intellectual property.
The Client acknowledges that significant value may therefore be delivered immediately after purchase.
Any mandatory statutory rights relating to digital content or services remain unaffected.
7. Exceptional Circumstances
Visionary Ecom recognises that exceptional circumstances may occur.
A Client may contact us at info@visionaryecom.com and request an accommodation.
Visionary Ecom may, where it considers it fair and reasonable, offer an alternative arrangement such as:
temporary suspension;
deferred participation;
modified payment timing;
transfer to a later period;
partial credit;
partial refund; or
another reasonable solution.
Visionary Ecom is not obligated to provide such an accommodation unless required by law.
A discretionary accommodation in one case does not create a precedent or entitlement in another case.
8. Failure by Visionary Ecom to Provide the Services
If Visionary Ecom materially fails to provide Services that it was contractually required to provide, the Client should first contact us and allow a reasonable opportunity to resolve the issue.
Depending on the circumstances and applicable law, an appropriate remedy may include:
correcting the issue;
providing replacement Services;
extending access;
providing credit; or
providing a partial or full refund where legally required or otherwise appropriate.
Nothing in this Policy limits remedies that a Client is entitled to under mandatory applicable law.
9. Removal for Client Misconduct
A Client removed or suspended for material breach of the Terms of Service, including serious misconduct, fraud, harassment, unauthorised distribution of Materials or infringement of Visionary Ecom's intellectual property, is not automatically entitled to a refund.
Any statutory rights that cannot lawfully be excluded remain unaffected.
10. Chargebacks and Payment Disputes
Clients are encouraged to contact Visionary Ecom first regarding any billing or service dispute so that we have an opportunity to investigate and resolve it.
A Client should not knowingly initiate a chargeback using false, misleading or materially incomplete information in order to circumvent this Refund Policy or legitimate contractual payment obligations.
Nothing in this section prevents a Client from disputing a genuinely unauthorised transaction, billing error or transaction where the Client otherwise has a lawful right to initiate a payment dispute.
Visionary Ecom reserves the right to provide the relevant Agreement, checkout records, access records, communications and other appropriate evidence to payment processors or financial institutions when responding to a chargeback.
11. Refund Processing
Where Visionary Ecom approves or is legally required to issue a refund, the refund will ordinarily be returned through the original payment method where reasonably possible.
Processing times may depend on the payment processor and financial institution involved.
12. Mandatory Consumer Rights
Our Services are intended primarily for business and professional purposes.
However, if you qualify as a consumer under mandatory applicable law, this Policy does not exclude or limit any withdrawal, cancellation, refund or other right that cannot legally be waived.
Where there is a conflict between this Policy and mandatory applicable law, the mandatory law prevails to the extent of that conflict.
13. Contact
Refund and cancellation requests should be sent to:
Visionary Ecom Coaching FZCO
Building A1, DDP
Dubai Silicon Oasis
Dubai, United Arab Emirates
License No.: 68970
Registration No.: 66923
Email: info@visionaryecom.com
