Privacy Policy
Effective date: 10 September 2026
Visionary Ecom Coaching FZCO (“Visionary Ecom”, “we”, “us” or “our”) respects your privacy and is committed to processing personal data responsibly and in accordance with applicable data-protection laws.
This Privacy Policy explains what personal data we collect, why we collect it, how we use it, who we share it with and what rights you may have.
1. Who Is Responsible for Your Data?
The controller responsible for the processing described in this Privacy Policy is:
Visionary Ecom Coaching FZCO
Building A1, DDP
Dubai Silicon Oasis
Dubai, United Arab Emirates
License No.: 68970
Registration No.: 66923
Email: info@visionaryecom.com
Depending on your location and the circumstances, our processing may be subject to the data-protection laws of the United Arab Emirates and, where applicable, other laws such as the European Union General Data Protection Regulation (“GDPR”).
2. Personal Data We May Collect
Depending on how you interact with us, we may collect:
Identity and contact information
first and last name;
email address;
telephone number;
country;
billing address;
social-media username or profile information; and
other contact information you provide.
Business information
business or brand name;
business role;
company information;
website;
e-commerce store information;
business performance information;
revenue and sales information;
advertising metrics;
business goals;
business challenges; and
other information voluntarily provided in connection with coaching.
Transaction and payment information
We may process information relating to:
purchases;
invoices;
payment status;
payment method;
transaction identifiers;
refunds; and
payment disputes.
Payment-card information may be processed directly by payment providers such as Stripe or other payment processors. We do not necessarily receive or store complete payment-card details ourselves.
Program and communication information
We may process:
emails;
support communications;
community posts;
direct messages;
forms and applications;
scheduling information;
coaching notes;
call participation;
feedback;
survey responses; and
communications with coaches or staff.
Audio, video and recordings
Coaching calls and sessions may be recorded.
Depending on your participation, recordings may contain:
your name;
voice;
image;
screen;
chat messages;
business information;
questions;
comments; and
other information you voluntarily share.
Technical and website information
When you use our website or online Services, we may collect:
IP address;
device information;
browser information;
operating system;
approximate location derived from technical information;
pages viewed;
referral source;
timestamps;
cookie identifiers; and
website interaction information.
Marketing and advertising information
Where applicable, we may process information about:
advertisement interactions;
website visits;
campaign attribution;
lead sources;
email engagement; and
marketing preferences.
3. How We Collect Personal Data
We may obtain personal data:
directly from you;
when you purchase Services;
when you complete a form or application;
when you schedule a call;
when you participate in coaching;
when you join our communities;
when you contact us;
through our website;
through cookies and similar technologies;
through payment providers;
through social-media platforms;
through advertising platforms;
from service providers acting on our behalf; and
from publicly available business sources where lawful.
4. Why We Use Personal Data
We may process personal data to:
Provide our Services
Including to:
create and administer accounts;
deliver coaching;
schedule calls;
provide community access;
provide educational Materials;
communicate with Clients;
maintain coaching records; and
provide customer support.
Process transactions
Including to:
process payments;
issue invoices;
administer payment plans;
process refunds;
prevent fraud;
maintain accounting records; and
manage payment disputes and chargebacks.
Operate and improve our business
Including to:
analyse Program performance;
improve coaching;
train and manage our team;
maintain quality;
develop new Services;
conduct internal analytics; and
understand how our Services are used.
Protect our business and users
Including to:
prevent fraud;
enforce our Terms;
protect intellectual property;
maintain security;
investigate misuse;
resolve disputes; and
establish, exercise or defend legal claims.
Marketing and case studies
Where permitted by applicable law, we may process information to:
communicate about relevant Services;
advertise our Services;
measure marketing performance;
create case studies;
demonstrate Client results;
publish anonymised or aggregated performance information; and
where supported by an appropriate lawful basis, use a Client's first name together with business results.
You may object to marketing use of your identifiable personal data at any time where applicable by contacting info@visionaryecom.com.
For clearly identifiable promotional uses involving a person's full identity, photograph, recognisable video/audio, likeness or personal testimonial, we will obtain any additional consent or other lawful basis required by applicable law.
Legal and regulatory compliance
We may process information where necessary to comply with:
tax requirements;
accounting obligations;
lawful government requests;
court orders;
regulatory obligations; and
other legal requirements.
5. Legal Bases
Where applicable law requires a legal basis for processing, we may rely on:
Contract
Processing necessary to enter into or perform an agreement with you.
Legitimate interests
We may process information where reasonably necessary for legitimate business interests, including:
providing and improving Services;
protecting our business;
preventing fraud;
internal administration;
maintaining security;
understanding business performance;
establishing or defending legal claims; and
certain marketing and case-study activities where legally permitted.
Where required, we balance these interests against the rights and interests of affected individuals.
Consent
We may rely on consent where required, including for certain:
marketing communications;
cookies and tracking technologies;
testimonials;
identifiable promotional content; and
uses of photographs, video or audio.
Where processing is based on consent, you may withdraw that consent subject to applicable law.
Withdrawal does not affect processing that was lawful before withdrawal.
Legal obligation
We may process data where required to comply with applicable law.
6. Coaching Recordings
Group and individual coaching sessions may be recorded.
Group sessions
Group-session recordings may be used to deliver the Program and may be made available within the Program to eligible participants, including participants who were not present during the original session.
Participants should therefore assume that information voluntarily shared during a group session may be heard or viewed by other authorised Program participants.
Individual sessions
Individual coaching sessions may be recorded for service delivery, review, quality, administration and related legitimate purposes.
Individual recordings are ordinarily accessible only to the relevant Client and authorised Visionary Ecom personnel and are not ordinarily shared with other Clients.
Marketing use
We may use anonymised or non-identifying information derived from sessions for legitimate business and marketing purposes where lawful.
We will obtain any additional consent or other lawful basis required by applicable law before using clearly identifiable video, audio, image, likeness or testimonial content in advertising or promotional materials.
Participants should avoid disclosing unnecessary sensitive personal information during recorded sessions.
7. Client Results and Case Studies
We may process Client business results in order to evaluate our Services and demonstrate Client outcomes.
Where legally permitted, anonymised or aggregated results may be used for:
case studies;
websites;
presentations;
social-media content;
advertising;
sales materials; and
educational content.
Where supported by an appropriate lawful basis, we may use a Client's first name together with business performance information for similar purposes.
Where applicable, you may object to future marketing processing of identifiable information by contacting us.
We will not intentionally disclose confidential business information beyond what is reasonably necessary for the relevant purpose.
8. Service Providers and Recipients
We use third parties to help operate our business.
Depending on the Services used, these may include providers of:
payment processing;
checkout and commerce infrastructure;
community hosting;
communications;
customer relationship management;
project management;
scheduling;
forms;
cloud storage;
email and productivity tools;
video conferencing;
analytics;
advertising;
accounting;
professional advice;
fraud prevention; and
IT infrastructure.
Providers we use may include, among others, Whop, Stripe, Discord, Meta/Instagram, Google Workspace, Calendly, Typeform, monday.com, Slack and Zoom.
This list is illustrative and may change as our technology and business operations develop.
Providers process information according to their respective roles, agreements and applicable privacy obligations.
We may also disclose information:
where legally required;
to professional advisers;
in connection with a legal claim;
to prevent fraud or serious misuse;
as part of a corporate transaction or restructuring; or
where you request or authorise disclosure.
We do not sell personal data in the ordinary meaning of selling personal information for money.
9. International Data Transfers
Visionary Ecom operates from the United Arab Emirates and uses international technology providers.
Your personal data may therefore be processed in countries other than the country where you live.
Where applicable law requires safeguards for international transfers, we use appropriate legal and organisational measures, which may include contractual safeguards, recognised transfer mechanisms or other legally permitted methods.
10. Cookies and Similar Technologies
Our website may use cookies and similar technologies for:
essential website functionality;
security;
analytics;
performance measurement;
advertising;
attribution; and
marketing.
Where required by applicable law, non-essential tracking technologies are activated only after appropriate consent.
You can manage available cookie preferences through our website's cookie controls.
11. Analytics
We may use analytics services, including Google Analytics or similar services, to understand how visitors use our website and to improve our Services.
These providers may process technical identifiers, device information and website activity.
Where required, analytics technologies are subject to cookie or tracking consent.
12. Advertising and Social Media
We may use advertising and social-media platforms, including Meta and similar providers, to:
advertise our Services;
measure campaign performance;
attribute conversions;
create audiences where lawful; and
understand interactions with our marketing.
These providers may independently process personal data according to their own privacy policies.
Where legally required, relevant tracking technologies are subject to consent.
13. Data Retention
We retain personal data only for as long as reasonably necessary for the purpose for which it was collected and for applicable legal, accounting, tax, dispute-resolution and enforcement requirements.
Retention periods depend on the category of data and relevant legal obligations.
For example:
active Client information may be retained throughout the Client relationship;
transaction and accounting information may be retained for applicable statutory retention periods;
communications may be retained where relevant to service delivery or disputes;
coaching recordings may be retained while they remain reasonably relevant to Program delivery, education or legitimate business purposes;
legal records may be retained for applicable limitation periods; and
marketing information may be retained until it is no longer needed or until an applicable objection or withdrawal requires processing to stop.
We may retain anonymised information that no longer identifies an individual.
14. Data Security
We use reasonable technical and organisational measures designed to protect personal data against:
unauthorised access;
loss;
misuse;
alteration;
unauthorised disclosure; and
destruction.
No internet-based service can guarantee absolute security.
Clients are also responsible for maintaining the security of their own accounts, passwords and devices.
15. Your Rights
Depending on the laws applicable to you, you may have rights including:
access to your personal data;
correction of inaccurate data;
deletion of data;
restriction of processing;
objection to processing;
withdrawal of consent;
data portability;
information regarding processing; and
the right to complain to a competent data-protection authority.
Not every right applies in every circumstance.
We may need to verify your identity before fulfilling a request.
Requests can be sent to:
info@visionaryecom.com
Where personal data is processed for direct marketing and applicable law gives you an unconditional right to object, we will stop such processing following a valid objection.
16. Marketing Communications
You may unsubscribe from electronic marketing communications by using the unsubscribe method provided in the communication or by contacting us.
Service-related communications concerning an active Program, transaction, account, payment or legal matter are not necessarily marketing communications and may continue where necessary.
17. Children's Privacy
Our Services are intended for adults and persons legally capable of entering into the relevant Agreement.
We do not knowingly target our Services at children.
If we learn that we have collected personal data from a child contrary to applicable law, we will take appropriate steps.
18. Third-Party Links and Platforms
Our Services may link to or operate through third-party websites, platforms or applications.
Those third parties may independently collect and process information under their own privacy policies.
Visionary Ecom is not responsible for independent processing carried out by third parties outside our control.
19. Automated Decision-Making
We do not ordinarily make decisions producing legal or similarly significant effects solely through automated processing.
If this changes, we will provide information required by applicable law.
20. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our Services, technology, business operations or legal obligations.
The current version will be published on our website with an updated effective date.
Where required by law, we will provide additional notice of material changes.
21. Contact
For questions, privacy requests or complaints concerning this Privacy Policy, contact:
Visionary Ecom Coaching FZCO
Building A1, DDP
Dubai Silicon Oasis
Dubai, United Arab Emirates
License No.: 68970
Registration No.: 66923
Email: info@visionaryecom.com
