Terms and Conditions

Effective Date: 1 January 2025

Article 1 - Definitions

1.1. Visionary Ecom Coaching Fzco: A private limited company providing coaching, training, tools and community for individuals and businesses to launch, scale or brand profitable e-commerce ventures.

1.2. Client: The individual or legal entity who enters into an agreement with Visionary Ecom for the provision of services.

1.3. Parties: Visionary Ecom and the Client together, or each separately as "Party".

1.4. Agreement: Any written, electronic or verbal agreement between Visionary Ecom and the Client relating to services.

1.5. Natural Person: An individual acting for private or business purposes.

1.6. Legal Entity: Any company, partnership or organisation with legal capacity under Dutch law.

1.7. Program: Any coaching, training, templates or community access offered by Visionary Ecom.

1.8. Services: All services Visionary Ecom provides under the Agreement.

Article 2 - Applicability

2.1. These Terms apply to all offers, proposals, Agreements and Services provided by Visionary Ecom, unless expressly agreed otherwise in writing.

2.2. Deviations from these Terms are valid only if agreed in writing.

2.3. By entering into an Agreement, the Client accepts these Terms.

2.4. Any general terms from the Client are expressly rejected.

Article 3 - Offers

3.1. All offers by Visionary Ecom are non-binding unless a period of acceptance is specified.

3.2. Visionary Ecom is only bound if the Client confirms acceptance in writing.

3.3. Offers do not guarantee future rates or availability.

Article 4 - Formation of Agreement

4.1. An Agreement is formed by written, electronic or verbal acceptance of an offer.

4.2. Visionary Ecom may request written confirmation.

4.3. Visionary Ecom reserves the right to refuse Services at its sole discretion.

Article 5 - Execution

5.1. Visionary Ecom will perform the Agreement to the best of its abilities but cannot guarantee specific results.

5.2. The Client must provide all necessary information and cooperation in a timely manner. Any delays due to failure to

do so are the Client's responsibility and may result in additional costs.

5.3. Visionary Ecom may engage third parties to perform Services, using reasonable care when selecting such third parties.

5.4. If the Client fails to provide required information on time, Visionary Ecom may suspend performance and charge additional costs.

5.5. Visionary Ecom may modify the execution of Services when reasonably required, taking the original Agreement into account as much as possible.

Article 6 - Duration & Right of Withdrawal

6.1. Agreements are valid for the agreed term unless otherwise specified.

6.2. Consumers (natural persons) may withdraw within 14 days of confirmation unless they waive this right by starting

Services within that period.

6.3. If Services start with the Client's consent during the withdrawal period, the right to withdraw lapses and full payment remains due.

6.4. No withdrawal right applies to legal entities.

Article 7 - Fees & Payment

7.1. Fees are agreed as fixed prices or hourly rates, excluding VAT unless stated otherwise.

7.2. Payments must be made upfront or within 14 days of invoice, unless otherwise agreed in writing.

7.3. Payment in instalments is possible if agreed, but an initial non-refundable deposit of EUR 500 applies.

7.4. Instalment amounts and terms are defined in writing. Visionary Ecom may charge interest of 5% per month on overdue amounts.

7.5. Visionary Ecom is not responsible for typos in pricing.

7.6. Late payment incurs statutory interest and collection costs. Visionary Ecom may suspend Services for non-payment.

7.7. Visionary Ecom may adjust prices and will notify the Client in advance.

Article 8 - Program Participation

8.1. Visionary Ecom may use third-party platforms to deliver Services and cannot guarantee permanent access.

8.2. Visionary Ecom may deny participation at its discretion.

8.3. Visionary Ecom may expand, limit or modify Program content at any time.

8.4. Program materials are for personal use only. Reproduction, resale or sharing is prohibited without written consent.

8.5. Clients may share limited screenshots with clear credit to Visionary Ecom. Screen recordings are strictly prohibited.

8.6. Clients may not develop or offer competing services for 12 months after participation and may never commercially exploit Visionary Ecom's materials.

8.7. All materials remain Visionary Ecom's property. Clients are responsible for timely access and saving of permitted materials.

8.8. Community use must comply with anti-spam and respectful communication rules. Violations may result in immediate removal without refund.

8.9. Visionary Ecom may delete content or accounts if necessary.

8.10. Visionary Ecom may remove disruptive Clients without refund.

8.11. All other legal rights, including damages, remain reserved.

Article 9 - Calls & Confidentiality

9.1. If calls are part of the Program, they must be used within the agreed period.

9.2. Missed or unscheduled calls expire after 1 month. The Client is responsible for scheduling.

9.3. Clients must not share confidential ideas, concepts or documents without consent.

9.4. Visionary Ecom may record calls and sessions for quality or training.

Article 10 - Cancellations

10.1. Appointments can be cancelled free of charge up to 24 hours in advance.

10.2. Cancellations within 24 hours may incur fees.

10.3. No-shows are fully chargeable.

10.4. Cancellations must be made by phone, email or WhatsApp.

10.5. Proven force majeure may be considered for partial rescheduling.

10.6. Visionary Ecom will offer alternatives if unable to fulfil due to force majeure.

Article 11 - Termination

11.1. The Client may terminate in writing with confirmation.

11.2. Refunds are only granted at Visionary Ecom's discretion.

11.3. Refunds consider services provided, consumed value, third-party costs and preparation work.

11.4. Administration fees may apply.

11.5. The right to terminate does not apply if withdrawal has been waived.

11.6. Coaching programs are considered custom work and cannot be terminated mid-term.

11.7. Remaining instalments remain due upon early termination.

11.8. No refunds are due for legal entities.

11.9. Both Parties must return any shared materials.

Article 12 - Dissolution

12.1. Either Party may dissolve the Agreement if the other Party materially breaches the Agreement and fails to cure within a reasonable time.

Article 12 - Dissolution (continued)

12.2. Existing payment obligations remain for delivered Services.

12.3. Refunds are only for undelivered Services due to Visionary Ecom's fault.

12.4. If the Client is at fault, full fees remain due.

12.5. Refunds will be made within 30 days after lawful deduction of costs.

12.6. Both Parties must return or destroy shared materials.

Article 13 - Intellectual Property

13.1. All IP rights remain with Visionary Ecom or its licensors.

13.2. The Client receives only a non-exclusive, non-transferable licence for personal use.

13.3. Visionary Ecom may use its name and results for publicity.

13.4. Unauthorised sharing or resale will lead to legal action.

Article 14 - Confidentiality & Privacy

14.1. Parties agree to keep confidential all sensitive information.

14.2. This obligation does not apply to public or lawfully disclosed information.

14.3. The duty of confidentiality survives termination.

14.4. Violations are subject to legal damages.

14.5. Visionary Ecom may name Clients as references with consent.

14.6. Visionary Ecom may use results for marketing in line with GDPR.

Article 15 - Liability

15.1. Visionary Ecom is only liable for direct damages due to proven fault.

15.2. Liability is limited to the amount paid or insured.

15.3. Visionary Ecom is not liable for indirect or consequential damages.

15.4. No liability for incomplete or inaccurate Client information.

15.5. Claims expire after 1 year.

Article 16 - Force Majeure

16.1. Parties may terminate if force majeure persists for 60 days.

16.2. Force majeure includes events beyond control: natural disasters, government action, internet outages, strikes.

16.3. The affected Party must notify the other promptly.

16.4. Obligations are suspended during force majeure.

Article 17 - Complaints

17.1. Complaints must be reported in writing within 7 days.

17.2. Visionary Ecom will investigate and correct if necessary.

17.3. Complaints do not suspend payment obligations.

Article 18 - Governing Law

18.1. Dutch law applies exclusively.

18.2. Disputes shall be settled by the court in Arnhem.

18.3. Parties will first attempt to resolve disputes amicably.

Article 19 - Final Provisions

19.1. Visionary Ecom may update these Terms. Changes apply to new and ongoing Agreements after notice.

19.2. Changes will be published on our website.

19.3. If the Client disagrees with changes, they may terminate in writing before the effective date.

19.4. Invalid provisions do not affect the rest of the Terms.

Article 20 - Company Details

Visionary Ecom Coaching Fzco

Address: IFZA Business Park, DDP, PO Box 342001, Dubai, United Arab Emirates

Company registration number: 66923

Contact: info@visionaryecom.com