Privacy Policy
1. Introduction
This is the privacy statement of Visionary Ecom Coaching Fzco , located at IFZA Business Park, DDP, PO Box 342001, Dubai, United Arab Emirates
Visionary Ecom collects and processes your personal data when you use our services. Personal data means any information that can directly or indirectly identify an individual. This Privacy Policy explains how we handle your data, for what purposes, on what legal grounds, and what your rights are.
2. What personal data do we process?
In line with the General Data Protection Regulation (GDPR), we may process the following categories of personal data:
- Name and address details
- Email address
- Phone number
- Gender
- Date and place of birth
- Nationality
- Payment and bank details
- Business information (trade name, role, Chamber of Commerce number, VAT number, business address)
- Work-related data
- Technical data (IP address, browser type)
- Social media account names
- Photos (only with your consent)
- Lifestyle and cultural data
- Any other personal data you voluntarily share with us to enable us to deliver our services
3. Why do we process your data?
We process your personal data for several important purposes:
- To deliver our services and fulfil agreements made with you (e.g. coaching programs, community access, support).
- To communicate with you about requests, updates or support.
- For administrative purposes, such as invoicing and payment processing.
- To handle questions, complaints or technical issues.
- With your consent, to send you marketing offers, promotions or newsletters you may find useful (you can unsubscribe
at any time).
- To improve our services by conducting satisfaction surveys and analysing user patterns.
- To ensure the security of our services and prevent fraud.
- To comply with legal obligations, for example tax filings or regulatory requirements.
4. On what legal basis do we process your data?
In accordance with Article 6 of the GDPR, we process your personal data based on the following legal grounds:
- Performance of a contract: We need your data to provide the services you purchased.
- Consent: For specific uses like marketing, we only process your data with your explicit consent, which you can withdraw at any time.
- Legal obligation: Certain data must be retained for tax or regulatory reasons.
- Legitimate interest: We may process your data to protect our business operations, improve services, or maintain system security - always balancing this with your privacy rights.
5. Who do we share your data with?
Your data may be shared with third parties only when necessary to:
- Deliver our services (e.g. payment processors, bookkeeping, debt collection agencies, trusted service partners).
- Fulfil legal obligations or respond to valid legal requests.
Whenever we use third parties, we ensure strict agreements are in place to safeguard your data. These partners are required to handle your information securely and only for the agreed purposes. Some providers like Google may store data outside the EEA; we ensure adequate safeguards for any such transfers.
6. How long do we store your data?
Your data is kept no longer than necessary:
- General customer data: stored while you are a client and up to 5 years after your last agreement with us.
- Administrative and tax records: stored for 7 years as required by Dutch tax law.
7. How do we protect your data?
We take appropriate technical and organisational measures to prevent unauthorised access, loss or misuse of your data.
This includes SSL certificates on our website for secure data transfers, access restrictions and secure storage systems.
8. Does our website contain external links?
Our website may include links to social media platforms or other websites. These third-party sites have their own privacy policies. Visionary Ecom is not responsible for how these parties handle your data.
9. Cookies
We use cookies to analyse usage and for marketing purposes. Cookies are small files stored on your device to help us understand how you use our site and to offer relevant ads or content.
We only place tracking cookies with your explicit consent. You can manage or withdraw your consent anytime through our cookie settings.
10. Google Analytics
Our site uses Google Analytics to gain insight into visitor behaviour and improve our services. Google may process some data outside the EEA. For more, please see Google's privacy policy.
11. Automated decision-making
Our website does not use automated decision-making that significantly affects you.
12. Your rights
You have the right to:
- Access your data
- Correct or update your data
- Delete your data (where legally allowed)
- Restrict or object to certain processing
- Withdraw consent at any time (for marketing, for example)
- Receive your data in a portable format to transfer to another provider
- File a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens)
To exercise any of these rights, contact us at info@visionaryecom.com - we will respond within 4 weeks.
12. Are you required to provide your data?
In some cases, we are legally required to collect certain data (e.g. for tax compliance). Without this information, we may not be able to provide you with our services.
13. Changes to this policy
We may update this Privacy Policy from time to time. The latest version is always available on our website.
14. Contact
If you have questions about this policy, wish to exercise your rights, or want to file a complaint, please reach out:
Visionary Ecom Coaching Fzco
Address: IFZA Business Park, DDP, PO Box 342001, Dubai, United Arab Emirates
Company registration number: 66923
Contact: info@visionaryecom.com
